List of services:

• Support line setup: contact center, incident analysis and resolving
• Implementation of an automated incident tracking and management system (service desk)
• SLA agreement ensuring rapid specialist response to incidents
• Dedicated communication channels for client consultations, including phone lines
• Regular reports containing performance indicators of technical support service 
• Monitoring of processing software performance, preventive maintenance, troubleshooting
• Resolving incidents, processing software performance restore
• Localization of processing software operation failures, including those outside its functionality (connectivity, hardware failures, operator errors, etc.)
• Technical support and consultations for users
• Server administration services
• Tracking and fixing of processing software failures  

Product details:

• Adaptation period – from 2 weeks to 3 months
• Support team: 15–19 specialists per project per year
• Technical support availability: 24/7