List of services:

• support line setup: contact center, incident analysis and resolving
• implementation of an automated incident tracking and management system (service desk)
• SLA agreement ensuring rapid specialist response to incidents
• dedicated communication channels for client consultations, including phone lines
• regular reports containing performance indicators of technical support service 
• monitoring of processing software performance, preventive maintenance, troubleshooting
• resolving incidents, processing software performance restore
• localization of processing software operation failures, including those outside its functionality (connectivity, hardware failures, operator errors, etc.)
• technical support and consultations for users
• server administration services
• tracking and fixing of processing software failures  

Product details:

• adaptation period – from 2 weeks to 3 months
• support team: 15–19 specialists per project per year
• technical support availability: 24/7